As we automate more information work, what will be left for humans to do?
That’s the question that directs my research. We have made a great many of assumptions, and produced a number of theories over the years regarding the relationship between technology, work and organizations. Most of these assumptions and theories have run into a few bumps when information technologies are concerned.
So where are we headed, as our capacity to automate work increases? Are we running out of things to do? Or do increasingly capable, and (gasp) intelligent technologies simply take our work and organizations in direction we never anticipated?